Return Policy

  

Please read through our returns policy carefully as you are agreeing to this when you make a purchase with us.

All returned orders will be issued with a cash refund to the value of the item(s) returned, unless the item is deemed faulty. You will need to contact us within 14 days of receiving your order to request a return. We are unable to offer exchanges for any returned items.

You will then be able to request a full refund and return the item, or keep the article and agree on a partial refund with us.

 

Return requirements

  • Merchandise must be returned within 14 days of the customer receiving the order.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • Due to hygiene concerns, the following cannot be returned: 
    • Swimwear
    • Intimates
    • Stockings
    • Hair accessories
    • Hats & earrings.

    If your return does not adhere to the requirements it may be sent back at an additional cost to the customer.


    HOW TO RETURN AN ITEM TO US

    To return an item to us, write an email at support@block-trend.com, with "Return" as the subject. This will ensure your request is expedited to our returns team. Please include your order number and the item you wish to return. Our returns team will then provide you with an RA# and returns indications on how to return your item to us.

    Our returns team require an RA# and returns form to accept returns. If parcels are received without an RA#, your return will not be processed.

    To return an item to us, download the RETURNS FORM below and follow all the indications. 

     


    RETURNS FROM USA 

    1. Please download and print the return form below

    DOWNLOAD RETURNS FORM

    2. Complete the form and send it to us along with your return

    If using the original Block Trend packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.

    3. For your convenience, the Priority Mail International Service from USPS is the cheapest and the easiest option. Click the link below to discover the service 

    USPS PRIORITY MAIL INTERNATIONAL 

    Block Trend is not responsible for the cost of return shipping. The envelope flat rate varies from 15$ to 35$, depending on the state where the package is shipped from and on the weight.

     


    RETURNS FROM THE REST OF THE WORLD 

    1. Please download and print the return form below

    DOWNLOAD RETURNS FORM

    2. Complete the form and send it to us along with your return

    If using the original Block Trend packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.

    3. We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. For example, using Royal Mail if you are based in the United Kingdom. If you need more advice on how best to ship your return from your country, please contact support@block-trend.com

    Block Trend is not responsible for the cost of return shipping. The envelope flat rate varies from 8 to 15, depending on the Country where the package is shipped from and on the weight.

     


    PROCESSING RETURNS

    We aim to process returns within 2/3 business days of receiving them in our Milan warehouse, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered but not processed in a timely fashion, please contact us at support@block-trend.com


    Here are some FAQ in regards to our return policy:

    1. How do I make a return?
      Send a return back with a completed returns form that you can download on this page below. All returned items will be inspected to see if you qualify for a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can significantly expedite the process.
    2. What is the return period? 
      We will provide a refund on unopened items within industry-leading (14) days of the date that you receive your item.
    3. Do I have to pay for the shipping of my return?
      Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because Block Trend will not be responsible for lost returns. Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
    4. When will I receive my refund? 
      A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned item has not been damaged. All customers must contact us after sending the package back and provide us with the tracking information for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement before contacting us.
    5. How may I contact you? 
      You may contact us by e-mail at support@block-trend.com. Our Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

      The following situations are not included:
      1. An item you claim is not as described, but we can prove that it is.
      2. Items are as described, but you no longer want them after the 14-day period.

      <<IMPORTANT NOTICE>>

      Please, write down on the package your order number + before sending the package write us an email listing the items that you are returning at support@block-trend.com.

      DOWNLOAD RETURNS FORM

      We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements. We will send you the new item and tracking information.

      Should you have any other questions, feel free to e-mail us at support@block-trend.com. We're here to help!