Shopping FAQs

CUSTOMER CARE

POPULAR QUESTIONS

Can I collaborate with Block Trend on Social media?

Do you have a store I can visit?

How long will it take for me to receive my order?

I didn’t receive an order or shipping confirmation. What should I do?

SHOPPING

1. Is the Registration Mandatory?

2. Can I get a discount if I make a larger order?

3. What should I do if I want to add or remove the items in the cart?

PAYMENT

1. What is PayPal?

2. After making a payment, can I change my billing or shipping information?

3. How do I know if my payment has been received?

4. Do you provide an invoice?

5. Can I use other payment methods to pay for the order, such as a credit card?

DELIVERY

1. When will I receive my items after I place an order?

2. Do you ship to my country and what are the shipping rates?

3. How do I know if my items have been shipped or not?

4. How do I track my order?

5. If Customs duties are incurred, who is responsible for them?

6. If my items are detained by Customs, who is responsible for clearance of the items?

7. I have not received the shipment notification email. What can I do?

AFTER SALES

1. How can I cancel my order, before and after payment?

2. How can I return purchased items to Block Trend?

3. Under which circumstances would an item be able to be exchanged or returned?